Currently I am a "one-man band" with answering emails, therefore on this page I strive to answer some of the questions I receive most commonly. Doing this helps to get some of your questions answered more quickly, as well as saving me invaluable time that I can spend working on creating your precious Keepsake Jewelry.

 

Although, if you have a specific question that is not answered here then feel free to contact me directly and I will do my best to answer any question you may have. This page does contain some great information so I do suggest you read over it if you are purchasing Keepsake Jewelry from me!

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What are the steps after I place an order? 

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• After your purchase is complete you should receive a conformation email that contains your order number, and I will also send the shipping address that you will send your keepsake item to. Once I receive the keepsake, I will post it as received on my “Order Status” page beside your information.

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How does the whole process work?

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1. You place an order, then shortly after receive a conformation email with further instructions and where to ship your keepsake(s).

2. You ship your keepsake, then once I receive it I can get to work creating your one-of-a-kind Keepsake Jewelry.

3. Once I have completed your Keepsake Jewelry, I will ship it to you as quickly as possible so that you may enjoy it for years to come!

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Can I change a ring size after I already placed my order?

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• Yes, you have a 24-hour grace period to make a change in ring size once an order has been placed. Just email me and I will get it corrected for you.

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Can I ship multiple keepsakes together?

 

• Yes, simply place each keepsake in separate bags and be sure to label each individual bag with your name and order number. After each keepsake is properly labeled they can all go in a padded mailer or box together to ship.

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Where can I find your shipping instructions and information?

 

• Detailed shipping instructions and information can be found on this page.

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What is your shipping address that I send my Keepsakes to?

 

• I do not list the shipping address on my public website, but I do provide that information once your order has been placed.

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Do you offer shipping internationally?

 

• I only ship within the US currently, but hope to ship internationally soon!

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How many keepsakes can be placed into a piece of Keepsake Jewelry?

 

• I do not have a limit on how many types of keepsakes can be incorporated into a piece a jewelry. I can include as many as you would like.

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What are the guidelines for breastmilk? 

 

• I would like to have 15-20mls of breastmilk for preservation. I like to have that much in case some milk leaks during shipping. If you are unable to send that much then please contact me for further instructions. Ship milk at room temperature. It does not need to be frozen. Milk does not need to be fresh either, I can preserve any milk as long as it is not molded. Once I preserve the milk it will inhibit future growth of bacteria/mold.

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What are the guidelines for ashes?

 

• I only need a very small amount of ashes for each jewelry piece (¼ to ½ teaspoon is plenty). Please place ashes into a bag that seals very well. No need to double bag. Any unused ashes will be shipped back to you with your Keepsake Jewelry piece.

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What are the guidelines for hair?

 

• I need about a 2 inch long lock of hair per Keepsake Jewelry piece. To help keep the hair together please place the locket of hair in a folded piece of paper or foil, and then into a zip lock bag that seals well. Any unused hair will be shipped back to you with your Keepsake Jewelry piece.

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What are the guidelines for dried flowers?

 

• I request 1-2 petals/leaves of each color flower/greenery you would like in the Keepsake Jewelry. If the petals/greenery are very small then please send a little extra. Please only ship dried flowers/greenery in a zip lock bag. Do not ship fresh flowers/greenery in the mail as it will mold in transit. If you are unsure how to properly dry the flowers then you can contact me and we can discuss it. Any unused flowers are returned to you with your Keepsake Jewelry piece.

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How long with it take to receive my Keepsake Jewelry?

 

• Turnaround time begins once I have received the keepsake(s) you send me. I try to have Keepsake Jewelry completed and shipped to you within 8-10 weeks. The turnaround time can change at any time. If you would like a piece completed by a certain date I would recommend contacting me directly prior to placing an order to confirm that it is possible. Completion times vary throughout the year (usually shipping around holidays cause delays).

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Once I receive my Keepsake Jewelry how do I care for it?

 

• Proper care is very important when it comes to your Keepsake Stone to help maintain its beauty.  Detailed instructions can be found on this page.

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Do you offer refunds?

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• No refunds will be given after 7 days from the purchase date. Within the 7 days, each refund is case by case and not guaranteed since each piece is made specifically for you. After you receive your jewelry, I do not offer refunds.

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If I am not satisfied with my purchase what happens?

 

• Each Keepsake Jewelry piece is unique because they are all handmade, and there are no two alike! I always strive to create beautiful pieces of Keepsake Jewelry that my customers will be 100% happy with, but in the event you are not satisfied please contact me. I will do my very best to come to a resolution that you are happy with.

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Do you offer certain types of metals for the Keepsake Jewelry?

 

• I primarily offer sterling silver jewelry, as well as some yellow gold filled and rose gold filled pieces. If you are in search of something other than what I have listed (like solid gold) contact me for different options.

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• Sterling Silver: An alloy is a mixture of two or more different types of metals. The metals are heated to a liquid state and then poured together, forming a new material with properties from each metal. The reason silver needs to be combined with other metals is that it is very difficult to make great designs with just pure silver, which is very soft and malleable. A bit of hardness has to be introduced, by adding other metals such as copper. That’s why jewelers are capable of making the most intricate and complex designs with 925 Sterling Silver.

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• Yellow Gold Filled: In terms of construction of gold filled jewelry, the layer of solid gold is bonded to a base metal (such as brass, rhodium, copper or sterling silver) using a specific amount of heat and pressure. The jewelry piece has to have solid gold content of at least 5% of its total weight, otherwise it’s not classed as gold filled. Yellow gold filled jewelry will not wear off like “yellow gold plating” and is a good quality, more affordable alternative to solid gold. 

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• Rose Gold Filled: Rose gold-fill is gold-fill, except that copper is mixed with the alloy to give it its standout rosy hue. In other words, both 14k gold and 14k rose gold contain the same amount of gold. The only difference is the combination of other metals that are added to the pure 24k gold to create the 14k gold alloy. Rose gold filled jewelry will not wear off like “rose gold plating” and is a good quality, more affordable alternative to solid gold.

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What if my order is lost during shipping?

 

• Thankfully this is not a common issue that arises. I include tracking with all of my shipments, because I want to do my best to prevent your precious Keepsake Jewelry from going missing. Although, if your order is taking longer than expected to arrive or is marked delivered but wasn’t please contact me and I will do my best to locate the shipment. If the shipping carrier is unable to locate and retrieve the package then we can discuss a replacement of the lost item.  **Please note I cannot be held responsible for packages lost by the shipping company**